New 9-1-1 platform supports smarter call routing, increased reliability, and future connectivity across Florida's emergency network

TALLAHASSEE, Fla, Aug. 5, 2025 /PRNewswire/ -- Leon County has selected NGA to deploy a Next Generation 9-1-1 (NG911) system, a major step in modernizing the County's emergency communications infrastructure to support faster, more resilient and more precise response capabilities.

The NG911 system will replace decades-old legacy infrastructure and will simultaneously support voice, text, and, in the years ahead, video communications and multi-language translation and transcription. Location-based routing helps direct calls to the appropriate Public Safety Answering Point (PSAP) more quickly and with greater precision, providing 9-1-1 dispatchers with critical information and improving their situational awareness, which greatly benefits the communities they serve. The new platform is designed with redundancies and automatic failover, reducing the risk of service disruptions.

"Leon County is focused on giving callers the fastest, most reliable path to help when they dial 9‑1‑1," said Sterling Mullett, ENP, Leon County 9-1-1 Coordinator. "NGA is a valuable partner in moving us from a legacy system to a true Next Generation 9‑1‑1 platform, supplying expertise and technical knowledge to help Leon County meet today's public safety demands and prepare for the opportunities ahead."

The new system will serve both primary and secondary PSAPs, including the City of Tallahassee, Florida A&M University, Florida State University, and the Capitol Police. The project also positions the County for future interoperability with statewide and regional emergency networks as Florida continues its NG911 evolution. Phased deployment will begin later this year.

Leon County will also benefit from the rollout of NEXiSConnect — the newly enhanced platform, bringing a more intuitive user experience, streamlined management tools and real-time visibility into service-level performance. This upgrade ensures agency stakeholders have the tools they need to make timely, informed decisions and improve outcomes for the communities they serve.

"Legacy systems served us well, but today's public safety environment demands smarter, more flexible solutions," said Don Ferguson, CEO of NGA. "We're honored to support Leon County with a platform that not only delivers advanced 9-1-1 capabilities but also includes tools like NEXiSConnect to improve collaboration and visibility for agencies and responders."

This award is part of NGA's growing footprint with multiple new county contracts awarded in the first half of 2025 in West Virginia, Ohio and more.

The momentum signals accelerating adoption of NGA's Next Generation 9-1-1 platform and continued trust from public safety agencies across the U.S. For more information about NGA and its next-generation emergency response solutions, visit nga911.com.

About NGA
NGA is committed to delivering the highest levels of redundancy, resiliency, and availability to the 9-1-1 community—ensuring fast, accurate, and high-performance transmission of voice, text, and media during emergencies. Our cloud-native solutions are designed to support the transition from legacy systems to Next Generation 9-1-1 (NG911), with a focus on the needs of call-takers, PSAPs, and emergency response teams. With a clear vision to lead in end-to-end NG911 innovation both in the U.S. and globally, NGA is building the most trusted platform for all service provider types and tiers. We are proud to set the standard for excellence, reliability, and future-ready technology in emergency telecommunications.

Contact: Heather Alexander
469-847-8643
heather.alexander@nga911.com

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SOURCE NGA - Next Generation Advanced